Everything a repair shop needs. With AI built in.
The core runs on the free Start plan. Features marked "from Pro" or "Business" come with the paid plans, and every new shop tries all of them for free first.
New registrations are paused at the moment.
See pricingIvy, your AI assistantfrom ProEasy to set up: Ivy works with the AI account you already have. Connect it once and you are done.
Ask your shop in your own words. Ivy knows tickets, customers, appointments and settings and acts only after your click.
- Chat on every screen, opened with Ctrl/Cmd + J
- Answers with live ticket cards you open with one click
- Changes status, assignee, due date, priority, notes and customer data after you confirm
- "Improve text" on every text field, customer texts in the customer's language
- Writes messages to your customers right on the ticket
Every conversation in one place
Customers hear from you on their channel, and your team talks where the work is, on the ticket.
- Email and SMS for the status changes you choose, texts ready in six languages
- WhatsApp with your own business numberfrom Pro
- Shared inbox, email and WhatsApp replies land on the ticketfrom Pro
- Customers write to you from their status page
- Pickup reminders for devices that are readyfrom Pro
- Your own SMS and mail account as senderBusiness
Your team on the same page
Everyone sees what's happening on a ticket, without walking over or calling around.
- Internal ticket chat with @mentions
- Followers hear about every change on their tickets
- Personal inbox for mentions and replies
- Assign and hand over tickets in one click
- Ivy tells you what a colleague worked on lastfrom Pro
From the counter to the bench
Take in a repair in under a minute, with every detail the technician needs later.
- Ticket with customer, device, fault, price, due date and priority
- Device fields like IMEI, serial or frame number, unlock code, accessories and photos
- Check list per device type at intake
- The customer signs on the screen
- Intake receipt as A4 or on 80 / 58 mm thermal paper, device labels
- Several devices of one customer in one goBusiness
Your workshop runs itself
Every repair moves along your workflow, and the routine steps happen on their own.
- Board with drag and drop, filters and overdue jobs
- Graphical workflow designer with your own statuses and arrows
- Status actions: notify the customer, create the invoice, assign, set due date, priority or labelfrom Pro
- Triggers after a number of days or when a quote is approved or declinedfrom Pro
- Actions only for certain device types or from a certain amountBusiness
Customers serve themselves
Status, approval, payment and booking without a phone call.
- Live status page behind the QR code on the receipt, customers can write to you there
- Online booking page with your opening hours, slots and reminders
- Quotes approved or declined onlinefrom Pro
- Status widget for your own website
- Review requests after pickupfrom Pro
- Mail-in repairs with shipping labels from SendcloudBusiness
Get paid for every repair
Quote, invoice, payment and bookkeeping without a second program.
- Quotes, invoices, payments and deposits from the ticket
- ZUGFeRD / Factur-X e-invoices for business customersfrom Pro
- Payment reminders and a list of overdue invoicesfrom Pro
- "Pay now" online with Stripe or Molliefrom Pro
- Card terminals SumUp and Stripe TerminalBusiness
- DATEV export for your accountantfrom Pro
- Sync with lexoffice and sevDeskfrom Pro
The right part at the right time
Find every part by name or SKU, know what's in stock, order what's missing and see which ticket is waiting for which part.
- Article management with SKU and price, in every plan
- Stock per storage location, parts reserved and booked on the ticketfrom Pro
- Suppliers, purchase orders and goods receiptfrom Pro
- Parts ordered for a ticket, the ticket moves on when they arrivefrom Pro
- Stocktakes, stock labels and scanningfrom Pro
- Buyback with purchase contract and margin schemeBusiness
Made for teams of every size
From the one-person shop to several branches.
- Ready-made roles for owner, counter and technician
- Your own roles with fine-grained permissionsBusiness
- Several branches with their own tickets
- Two-factor sign-in
- Reports per period and branch with exportfrom Pro
- Installable app with push notifications, scanning by camera
Extras when you grow
Pro and Business add more users, unlimited tickets and features for your own brand.
CSV import
Import customers, devices and parts from CSV or Excel.
- Start
- Pro
- Business
Data export
Export tickets, invoices, customers and more as CSV or Excel.
- Pro
- Business
Two-factor sign-in
Sign in with an authenticator app and recovery codes.
- Start
- Pro
- Business
Installable app
Install myrecloud on phones and tablets, with push notifications.
- Start
- Pro
- Business
Barcode & QR scan
Find tickets and devices with a USB scanner or the phone camera.
- Start
- Pro
- Business
Workflow automation
Status actions after some days, on a quote decision or when a part arrives: assign, create the invoice, move the status and more.
- Pro
- Business
Ivy, your AI teammate
Ask Ivy about tickets, customers and appointments, let her write customer texts and get tasks done in one click.
- Pro
- Business
Check lists
Record what works on the device at intake.
- Start
- Pro
- Business
Digital signature
Customers sign intake and pickup on a tablet or their own phone.
- Start
- Pro
- Business
Group intake
Take in several devices at once as linked tickets with one receipt.
- Business
Device labels
Print labels with ticket number and QR code for every device.
- Start
- Pro
- Business
Thermal receipts
Print receipts on 80 mm and 58 mm receipt printers.
- Start
- Pro
- Business
Online quote approval
Customers approve or decline the quote on the status page.
- Pro
- Business
Decline reasons
Customers say why they decline a quote.
- Start
- Pro
- Business
Offers
Stand-alone offers with an offer page, turned into a ticket in one click.
- Pro
- Business
E-invoice (ZUGFeRD)
Every invoice as a hybrid ZUGFeRD PDF.
- Pro
- Business
Collective invoices
One invoice for several tickets of a customer.
- Pro
- Business
Free invoices
Invoices without a ticket.
- Pro
- Business
Payment reminders
Remind customers of overdue invoices.
- Pro
- Business
Payments & deposits
Record payments and deposits on tickets and settle them with the invoice.
- Start
- Pro
- Business
Online payment
Customers pay online with Stripe or Mollie on your own account.
- Pro
- Business
Card terminal
Send the amount to a SumUp or Stripe terminal.
- Business
POS handover
Hand invoices over to ready2order or HelloCash.
- Pro
- Business
Buyback
Buy devices from customers with a purchase contract.
- Business
Margin scheme
Tax only the margin when selling bought devices.
- Business
Used device stock
Track bought devices through refurbishing to sale.
- Business
Product management
Products with SKU and sale price, found in a few keystrokes in tickets, offers and repair sets.
- Start
- Pro
- Business
Stock management
Stock per location, reservations on tickets and repair sets, stock movements and a low-stock list.
- Pro
- Business
Suppliers & orders
Suppliers, purchase orders and goods receipt.
- Pro
- Business
Parts from tickets
Order missing parts right from the ticket.
- Pro
- Business
Stocktaking
Count stock with a list and a protocol.
- Pro
- Business
Stock labels
Labels for parts and storage locations.
- Pro
- Business
Stock scan
Scan parts at goods receipt and stocktaking.
- Pro
- Business
Channels per status
Choose email, SMS or both for every status.
- Pro
- Business
Pickup reminders
Remind customers automatically when a finished repair has not been picked up.
- Pro
- Business
Reminder series
Up to three pickup reminders, e.g. after 3, 10 and 30 days.
- Business
Notification conditions
Notify only for some device categories or from an order total on.
- Business
Own SMS account
Send SMS through your own seven.io account instead of the SMS credit.
- Business
Own mail server
Send emails to customers through your own mail server and from your own address.
- Business
Status messages and replies on WhatsApp with your own number.
- Pro
- Business
Shared inbox
Customer replies by email and WhatsApp land on the ticket.
- Pro
- Business
Appointment reminders
Remind customers by email and SMS 24 hours or 1 hour before their appointment.
- Pro
- Business
Customer tags
Tag customers and filter the customer list.
- Start
- Pro
- Business
Own subdomain
Your booking page at your-shop.myrecloud.eu.
- Pro
- Business
Own domain Coming soon
Your booking page under your own domain.
- Business
Shop page extras
Highlights, cover photo, payment methods, languages, social links and a public price list on your booking page.
- Pro
- Business
Google reviews
After a verified review, offer the customer to post it on Google too.
- Pro
- Business
Without myrecloud branding
Booking page and emails without the myrecloud branding.
- Business
Status widget
A "check repair status" button for your own website.
- Start
- Pro
- Business
Mail-in repairs
Customers send their device in with a shipping label.
- Business
Role templates
Ready roles such as counter, technician and accounting.
- Start
- Pro
- Business
Custom roles
Define your own roles and permissions.
- Business
Tickets per branch
Tickets belong to a branch and can be handed over.
- Start
- Pro
- Business
Reports
Revenue, repairs and invoices with export.
- Pro
- Business
DATEV export
Booking batches for your tax advisor.
- Pro
- Business
Accounting sync
Send invoices and customers to lexoffice or sevDesk.
- Pro
- Business
Verified marketplace partner
"Verified partner" badge on the marketplace profile and in the search results.
- Pro
- Business
Built for the repairs you do
Pick your industry when you sign up and myrecloud comes with the right device types, brands, models and common repairs. Every other repair shop sets up its own in a few minutes.
- Phones & tablets iPhone, Samsung, iPad and smartwatches
- Computers & laptops Laptops, MacBooks and desktop PCs
- Consoles & TVs PlayStation, Xbox, Switch and TVs
- Home appliances Washing machines, dryers, dishwashers, fridges and vacuum cleaners
- Coffee machines & kitchen Bean-to-cup machines, espresso machines and kitchen appliances
- Bikes, e-bikes & e-scooters Bicycles, e-bikes and e-scooters
- Watches & jewellery Watches, clocks and jewellery
- Cameras & audio Cameras, lenses, drones, headphones and hi-fi
-
Your repair shop Electronics and TV, Hearing aids, Cameras and drones, Power tools, Musical instruments, Sewing machines, E-scooters, and Garden machines Not on the list? Set up your own device types, fields and repairs in a few minutes. Everything else works the same.
Your next repair, done with myrecloud.
Set up your shop in a few minutes. 30 days of Business free, then stay on Start for free or pick a plan. No credit card.
New registrations are paused at the moment.
See pricing