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For PC and laptop repair shops

Computer repair software for laptops and PCs

Repair tickets, quotes and invoices for laptops, MacBooks and desktop PCs. Track every device with its specs and accessories, and let customers check the status themselves.

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  • Free forever plan
  • 30 days of Business free
  • No credit card
Why shops switch

Computers & laptops

Nothing gets lost at the counter

Note operating system, RAM, storage and handed-in charger at intake. The intake receipt lists it all, and the customer signs it at the counter.

Quotes that get approved

Data recovery, upgrades and new displays need the customer's OK. Create the quote from the ticket and see at a glance which jobs are waiting.

E-invoices for business customers

From Pro, every invoice includes the ZUGFeRD / Factur-X file, so companies and schools you repair for can book it straight away.

Ready on day one

Laptops and PCs already in the list

Laptops, MacBooks, iMacs and desktop PCs from Apple, Lenovo, HP, Dell and more, with fields for operating system, RAM, storage and accessories.

Laptops

64 models

  • Display broken
  • Battery weak
  • Keyboard faulty
  • Hinge broken
  • Charging port faulty

Extra fields: Operating system, RAM, Storage, and Charger handed in

Desktop PCs

20 models

  • Does not turn on
  • Power supply faulty
  • Upgrade (RAM / SSD)
  • Software / operating system
  • Malware / virus

Extra fields: Operating system

Brands included

  • Apple
  • Lenovo
  • HP
  • Dell
  • Asus
  • Acer
  • Microsoft
  • MSI
  • Samsung
Your workflow

From diagnosis to pickup

Diagnosis, quote, repair, pickup. Build the workflow your shop uses and choose which steps notify the customer.

  1. Received
  2. Diagnosis
  3. Waiting for OK
  4. In repair
  5. Ready for pickup
Customers stay informed

Updates without phone calls

When the laptop is fixed, myrecloud sends an SMS or email with a link to the status page. Your customer knows it's ready before they think of calling.

Less searching. Just ask.

Ask your workshop.
Ivy answers and gets it done.

Pick an example and watch what happens in myrecloud. Ivy answers in her panel, you confirm with one click, and the result lands right on the ticket.Easy to set up: Ivy works with the AI account you already have. Connect it once and you are done.

  1. Ivy shows what Tom worked on last, with his last note. One click and the ticket belongs to Lea, visible to the whole team.

  2. Ask Ivy while the customer is still on the line. She tells you in one sentence where the repair stands and notes the call on the ticket, so the whole team knows.

  3. Tell Ivy what Anna should know. She writes the message, you click Run it, and it goes out on WhatsApp and shows up in the ticket's conversation.

  4. Ask Ivy to pass something on to a colleague. She writes an internal note with an @mention on the ticket, and the customer never sees it.

  5. Status, parts, notes and appointments, summed up in seconds. Ivy suggests the next step, for example a new due date.

Tom is off sick. What was he working on? Assignee: Tom → Lea
  1. You ask
  2. Ivy answers
  3. You click Run it
  4. Done

Included in Pro and Business.

Example with sample data

Ivy needs your shop's own AI account, which you connect once.

All in one app

One app for the whole repair

1

IvyEasy to set up: Ivy works with the AI account you already have. Connect it once and you are done.

AI assistant Ivyfrom Pro
Ask in your own words what's open and who worked on what, or let her write to your customer. Changes only after your click.
Ivy needs your shop's own AI account, which you connect once.
Team chat on every ticket
Internal notes with @mentions and followers, and an inbox for everything that concerns you.
2

The ticket

Workflow automationfrom Pro
On reaching a status myrecloud notifies the customer, creates the invoice, assigns the job or sets the due date. Also after a few days or once a quote is approved.
Email, SMS and WhatsApp
Status updates on the channel your customer prefers, with ready-made texts. WhatsApp and replies on the ticket from Pro.
Quotes and invoices
Intake receipt, quote and invoice straight from the ticket, from Pro with ZUGFeRD / Factur-X e-invoice.
3

Customer, device, approval

Customers and devices
Customers with all their devices and past repairs. Brands, models, common faults and default prices are ready to use.
Live repair status
The QR code on the receipt opens a live status page. Customers check their repair and write to you there, approve quotes and pay online with the paid plans.
Online payments and card terminalsfrom Pro
"Pay now" on the status page with Stripe or Mollie, deposits after the quote, card payments with SumUp or Stripe Terminal.
4

The workshop

Repair board
Every repair on one board. Drag a card to the next status, filter by technician or label and spot overdue jobs.
Online booking and calendar
A booking page with your free slots, a calendar for the team and reminders before every appointment.
Article management
Articles with SKU and sale price. Type the name or number in a ticket, an offer or the price list and the price is filled in. Already in the free Start plan.
Stock and purchasingfrom Pro
Stock per storage location, suppliers and purchase orders. Parts are reserved for the ticket and booked when used.
Reports and dashboardfrom Pro
Revenue, repairs, approvals, open invoices and payments per period and branch, with comparison and export.
Pricing

Free to start. Fair when you grow.

Start is free forever for one user. Pro and Business add your team, unlimited tickets and your own brand.

Compare all plans

  • StartFree
  • Pro€99 / month
  • Business€149 / month
  • SMS€0.19

Frequently asked questions

Can I record accessories and system details?

Yes. You note the operating system, RAM, storage and handed-in accessories like the charger with each device, so nothing goes missing at pickup.

Can I send quotes for data recovery or upgrades?

Yes. Create the quote from the ticket as a PDF and keep the job in "Waiting for OK" until the customer agrees. Data recovery and upgrades are already set up as repairs.

Can I send e-invoices to business customers?

Yes, from the Pro plan. Every invoice then comes with a ZUGFeRD / Factur-X file (EN 16931), so business customers can import it into their accounting.

Does it suit business customers with lots of devices?

Yes. Every customer has their devices with the full repair history, so you see at once which of the law firm's laptops has been in three times.

Your next repair, done with myrecloud.

Set up your shop in a few minutes. 30 days of Business free, then stay on Start for free or pick a plan. No credit card.

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myrecloud for other repair shops