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AI first

Your repair shop, now with Ivy.

Ivy is the AI assistant built into myrecloud. She knows your tickets, customers, appointments and settings, answers in seconds and takes routine work off your team. You stay in charge: she changes something only after your click.Easy to set up: Ivy works with the AI account you already have. Connect it once and you are done.

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  • Changes only after your click
  • Sees only what you may see
  • For the counter and the bench

Ivy needs your shop's own AI account, which you connect once.

What you can ask

Questions your team asks every day. Ivy answers them.

No menus, no filters. Ask in your own words, in any of the six languages, and Ivy answers with live ticket cards you open with one click.

Tom is off sick. What was he working on?

Take over from a colleague

Ivy lists the tickets Tom touched in the last days, with his last step and his last note. Assign them to a colleague right from the chat.

What's still to do on R-2026-0412?

The state of a ticket

Status, faults, parts, prices, appointments and the latest notes in one answer, with the statuses it can move to next.

What's on today?

Your day at a glance

Overdue tickets, what's due today, today's appointments, tickets assigned to you and unread mentions.

Find the customer with the number ending 4711.

Customers in seconds

Search by name, phone, email or customer number, see their tickets and update their contact details after you confirm.

Which tickets are overdue?

Nothing falls through

Overdue and unassigned work at a glance. Set a new due date, raise the priority or assign it, all with one click.

How do I connect WhatsApp?

Help with the app

Ivy knows the myrecloud handbook and your settings, explains the way step by step and opens the right page for you.

Less searching. Just ask.

Ask your workshop.
Ivy answers and gets it done.

Pick an example and watch what happens in myrecloud. Ivy answers in her panel, you confirm with one click, and the result lands right on the ticket.Easy to set up: Ivy works with the AI account you already have. Connect it once and you are done.

  1. Ivy shows what Tom worked on last, with his last note. One click and the ticket belongs to Lea, visible to the whole team.

  2. Ask Ivy while the customer is still on the line. She tells you in one sentence where the repair stands and notes the call on the ticket, so the whole team knows.

  3. Tell Ivy what Anna should know. She writes the message, you click Run it, and it goes out on WhatsApp and shows up in the ticket's conversation.

  4. Ask Ivy to pass something on to a colleague. She writes an internal note with an @mention on the ticket, and the customer never sees it.

  5. Status, parts, notes and appointments, summed up in seconds. Ivy suggests the next step, for example a new due date.

Tom is off sick. What was he working on? Assignee: Tom → Lea
  1. You ask
  2. Ivy answers
  3. You click Run it
  4. Done

Included in Pro and Business.

Example with sample data

Ivy needs your shop's own AI account, which you connect once.

For the whole team

How Ivy helps the owner and the team

For the owner

Keep the overview without walking through every ticket.

  • Your day at a glance, every morning in one question
  • See who is working on what and what is overdue
  • Answers about your settings without calling support
  • Plan absences, colleagues take over in minutes

For the team at the counter and the bench

Less clicking, more repairing.

  • Find tickets and customers by asking, even with half a phone number
  • Change status, due date or assignee by chat, with one confirming click
  • Leave internal notes on the ticket without opening it
  • Turn rough notes into clear texts for the customer
You stay in charge

AI that asks before it acts

Ivy suggests, you decide. Every change shows up as a proposal with the exact change, and nothing happens until you click Run it.

  • Changes only after your click, proposals expire after an hour
  • Ivy sees and does only what the signed-in user may
  • Every message and every change stays visible on the ticket
Improve text

From a rough note to a clear text in one click

The "Improve text" button sits on every text field in myrecloud. It turns quick notes into a diagnosis, a customer message or a quote text, in the customer's language.

What you type

display broken, touch dead too. battery 71%, swap recommended. cust wants it by fri

What the customer reads

The display of your iPhone is broken and no longer responds to touch. We will replace it. The battery is down to 71 % of its capacity, so we recommend replacing it at the same time. Both will be ready by Friday.

  • For diagnoses, customer messages, quote texts, notes and message templates
  • Customer texts in the customer's language, in any of the six languages
Pricing

Ivy in your plan

Ivy is part of Pro and Business, and every new shop tries her for free for 30 days.Easy to set up: Ivy works with the AI account you already have. Connect it once and you are done.

Compare all plans

  • Startwithout AI
  • Pro€99 / month
  • Business€149 / month

Questions about the AI assistant

What can Ivy do?

Ivy answers questions about your tickets, customers, appointments and settings and explains how myrecloud works. She writes messages to your customers, changes a ticket's status, assignee, due date and priority, adds internal notes, creates customers and updates their contact details, each only after you confirm.

Does Ivy change things on her own?

No. Every change shows up as a proposal with Run it and Cancel. Nothing happens until you click, and a proposal expires after an hour.

What happens to my customers' data?

Ivy only sees and changes what the signed-in user may see and change, and every change needs your click. Your customers' data stays in your myrecloud.

Which plan includes Ivy?

Ivy is part of Pro and Business. Every new shop tries her for free for 30 days.

Your next repair, done with myrecloud.

Set up your shop in a few minutes. 30 days of Business free, then stay on Start for free or pick a plan. No credit card.

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