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For console and TV repair shops

Console repair software for PlayStation, Xbox, Switch and TVs

Repair tickets, quotes and invoices for game consoles, controllers, TVs and monitors. With serial number, handed-in accessories and an SMS as soon as the console is back up and running.

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  • Free forever plan
  • 30 days of Business free
  • No credit card
Why shops switch

Consoles & TVs

Controllers, cables, the disc in the drive

Tick off what came in at intake, from the controller to the game in the drive. The intake receipt lists it all, and nothing is missing at pickup.

Stick drift booked in a minute

Pick the console and the fault, and the price is already filled in. Small jobs like stick drift or an HDMI port are booked in before the queue grows.

Is the repair worth it?

A new backlight or power board for a TV needs an OK. Create the quote from the ticket and see who is still deciding.

Ready on day one

Consoles, controllers and TVs already in the list

PlayStation, Xbox, Nintendo Switch and Steam Deck with their controllers, plus TVs and monitors from Samsung, LG and Sony, with screen size and handed-in accessories.

Monitors & TVs

18 models

  • No picture
  • Backlight faulty
  • Power board faulty

Extra fields: Screen size (inch)

Game consoles

21 models

  • HDMI port faulty
  • Overheating / loud fan
  • Disc drive faulty
  • Controller stick drift
  • Display broken (handheld)

Brands included

  • Samsung
  • LG
  • Sony
  • Dell
  • Asus
  • Acer
  • HP
  • Microsoft
  • Nintendo
  • Valve
Your workflow

From the counter to the test game

Received, diagnosis, part ordered, tested. Name the statuses the way your shop works and choose which ones send the customer a message.

  1. Received
  2. Diagnosis
  3. Waiting for part
  4. Tested
  5. Ready for pickup
Customers stay informed

An SMS when it's game on again

When the console is fixed, the customer gets an SMS with a link to the status page. No more "Is my PS5 working yet?" calls.

Less searching. Just ask.

Ask your workshop.
Ivy answers and gets it done.

Pick an example and watch what happens in myrecloud. Ivy answers in her panel, you confirm with one click, and the result lands right on the ticket.Easy to set up: Ivy works with the AI account you already have. Connect it once and you are done.

  1. Ivy shows what Tom worked on last, with his last note. One click and the ticket belongs to Lea, visible to the whole team.

  2. Ask Ivy while the customer is still on the line. She tells you in one sentence where the repair stands and notes the call on the ticket, so the whole team knows.

  3. Tell Ivy what Anna should know. She writes the message, you click Run it, and it goes out on WhatsApp and shows up in the ticket's conversation.

  4. Ask Ivy to pass something on to a colleague. She writes an internal note with an @mention on the ticket, and the customer never sees it.

  5. Status, parts, notes and appointments, summed up in seconds. Ivy suggests the next step, for example a new due date.

Tom is off sick. What was he working on? Assignee: Tom → Lea
  1. You ask
  2. Ivy answers
  3. You click Run it
  4. Done

Included in Pro and Business.

Example with sample data

Ivy needs your shop's own AI account, which you connect once.

All in one app

One app for the whole repair

1

IvyEasy to set up: Ivy works with the AI account you already have. Connect it once and you are done.

AI assistant Ivyfrom Pro
Ask in your own words what's open and who worked on what, or let her write to your customer. Changes only after your click.
Ivy needs your shop's own AI account, which you connect once.
Team chat on every ticket
Internal notes with @mentions and followers, and an inbox for everything that concerns you.
2

The ticket

Workflow automationfrom Pro
On reaching a status myrecloud notifies the customer, creates the invoice, assigns the job or sets the due date. Also after a few days or once a quote is approved.
Email, SMS and WhatsApp
Status updates on the channel your customer prefers, with ready-made texts. WhatsApp and replies on the ticket from Pro.
Quotes and invoices
Intake receipt, quote and invoice straight from the ticket, from Pro with ZUGFeRD / Factur-X e-invoice.
3

Customer, device, approval

Customers and devices
Customers with all their devices and past repairs. Brands, models, common faults and default prices are ready to use.
Live repair status
The QR code on the receipt opens a live status page. Customers check their repair and write to you there, approve quotes and pay online with the paid plans.
Online payments and card terminalsfrom Pro
"Pay now" on the status page with Stripe or Mollie, deposits after the quote, card payments with SumUp or Stripe Terminal.
4

The workshop

Repair board
Every repair on one board. Drag a card to the next status, filter by technician or label and spot overdue jobs.
Online booking and calendar
A booking page with your free slots, a calendar for the team and reminders before every appointment.
Article management
Articles with SKU and sale price. Type the name or number in a ticket, an offer or the price list and the price is filled in. Already in the free Start plan.
Stock and purchasingfrom Pro
Stock per storage location, suppliers and purchase orders. Parts are reserved for the ticket and booked when used.
Reports and dashboardfrom Pro
Revenue, repairs, approvals, open invoices and payments per period and branch, with comparison and export.
Pricing

Free to start. Fair when you grow.

Start is free forever for one user. Pro and Business add your team, unlimited tickets and your own brand.

Compare all plans

  • StartFree
  • Pro€99 / month
  • Business€149 / month
  • SMS€0.19

Frequently asked questions

Can I record handed-in controllers and cables?

Yes. Controller, power cable, HDMI cable, charger and even the game in the drive are set up as accessories. They show on the intake receipt and at pickup.

Which repairs are already set up?

HDMI port, overheating, disc drive, stick drift and handheld displays for consoles, no picture, backlight and power board for TVs and monitors, each with a default price.

Can I collect TVs from the customer?

Yes. Book the collection and the return in the calendar, link them to the ticket and let myrecloud remind the customer beforehand.

What does it cost?

Start is free for one user and 50 tickets a month. Bigger teams pick Pro or Business. SMS are paid from a prepaid credit, emails are free.

Your next repair, done with myrecloud.

Set up your shop in a few minutes. 30 days of Business free, then stay on Start for free or pick a plan. No credit card.

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