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For camera, photo and audio repair shops

Camera repair software for photo, drones and hi-fi

Repair tickets, quotes and invoices for cameras, lenses, drones, headphones and hi-fi. With serial number, accessories and photos in every ticket, and an SMS as soon as the device is ready.

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  • Free forever plan
  • 30 days of Business free
  • No credit card
Why shops switch

Cameras & audio

Expensive gear, properly documented

Serial number, shutter count, the lens, battery and memory card that came with it and photos of the condition are saved at intake. The customer signs the intake receipt.

A quote before you open it up

A shutter, a sensor clean or a new gimbal needs an OK. Create the quote from the ticket and see who is still deciding.

Sent in by post, not dropped off

Lots of customers post their gear. With the ticket, the status page and an SMS, everyone knows where their lens is, without a visit to the counter.

Ready on day one

Cameras, lenses and audio already in the list

Mirrorless and DSLR cameras, lenses, drones, action cams, headphones, speakers and hi-fi from Canon, Nikon, Sony, DJI, GoPro, Bose and more, with serial number and accessories fields.

Cameras

98 models

  • Sensor cleaning
  • Shutter faulty
  • Autofocus faulty
  • Display or viewfinder broken
  • Does not turn on

Extra fields: Shutter count and Lens mount

Lenses

55 models

  • Autofocus faulty
  • Aperture stuck
  • Image stabiliser faulty
  • Zoom or focus ring stiff
  • Front lens scratched or broken

Extra fields: Lens mount and Filter thread (mm)

Drones & action cams

35 models

  • Gimbal faulty
  • Crash damage
  • Arm or propeller broken
  • Motor faulty
  • Lens cover broken

Extra fields: Firmware version

Headphones & earbuds

48 models

  • One side silent
  • Battery weak
  • Charging case does not charge
  • Charging port faulty
  • Bluetooth connection problems

Speakers & hi-fi

76 models

  • No sound
  • Crackling or humming
  • Speaker driver damaged
  • Amplifier faulty
  • Does not turn on

Extra fields: Device type

Brands included

  • Canon
  • Nikon
  • Sony
  • Fujifilm
  • Panasonic
  • Leica
  • OM System (Olympus)
  • Ricoh
  • Pentax
  • Sigma
  • Tamron
  • DJI
  • GoPro
  • Insta360
  • Apple
  • Beats
  • Bose
  • Sennheiser
  • JBL
  • Samsung
  • Beyerdynamic
  • Bang & Olufsen
  • Marshall
  • Sonos
  • Teufel
  • Harman Kardon
  • Denon
  • Marantz
  • Yamaha
  • Technics
Your workflow

From intake to the test shot

Received, quote, in repair, tested. Name the statuses the way your workshop works and choose which ones notify the customer.

  1. Received
  2. Quote sent
  3. In repair
  4. Tested
  5. Shipped
Customers stay informed

An SMS when the camera is ready

When the camera is fixed or already in the parcel, the customer gets an SMS with a link to the status page. Fewer follow-ups, more time at the bench.

Less searching. Just ask.

Ask your workshop.
Ivy answers and gets it done.

Pick an example and watch what happens in myrecloud. Ivy answers in her panel, you confirm with one click, and the result lands right on the ticket.Easy to set up: Ivy works with the AI account you already have. Connect it once and you are done.

  1. Ivy shows what Tom worked on last, with his last note. One click and the ticket belongs to Lea, visible to the whole team.

  2. Ask Ivy while the customer is still on the line. She tells you in one sentence where the repair stands and notes the call on the ticket, so the whole team knows.

  3. Tell Ivy what Anna should know. She writes the message, you click Run it, and it goes out on WhatsApp and shows up in the ticket's conversation.

  4. Ask Ivy to pass something on to a colleague. She writes an internal note with an @mention on the ticket, and the customer never sees it.

  5. Status, parts, notes and appointments, summed up in seconds. Ivy suggests the next step, for example a new due date.

Tom is off sick. What was he working on? Assignee: Tom → Lea
  1. You ask
  2. Ivy answers
  3. You click Run it
  4. Done

Included in Pro and Business.

Example with sample data

Ivy needs your shop's own AI account, which you connect once.

All in one app

One app for the whole repair

1

IvyEasy to set up: Ivy works with the AI account you already have. Connect it once and you are done.

AI assistant Ivyfrom Pro
Ask in your own words what's open and who worked on what, or let her write to your customer. Changes only after your click.
Ivy needs your shop's own AI account, which you connect once.
Team chat on every ticket
Internal notes with @mentions and followers, and an inbox for everything that concerns you.
2

The ticket

Workflow automationfrom Pro
On reaching a status myrecloud notifies the customer, creates the invoice, assigns the job or sets the due date. Also after a few days or once a quote is approved.
Email, SMS and WhatsApp
Status updates on the channel your customer prefers, with ready-made texts. WhatsApp and replies on the ticket from Pro.
Quotes and invoices
Intake receipt, quote and invoice straight from the ticket, from Pro with ZUGFeRD / Factur-X e-invoice.
3

Customer, device, approval

Customers and devices
Customers with all their devices and past repairs. Brands, models, common faults and default prices are ready to use.
Live repair status
The QR code on the receipt opens a live status page. Customers check their repair and write to you there, approve quotes and pay online with the paid plans.
Online payments and card terminalsfrom Pro
"Pay now" on the status page with Stripe or Mollie, deposits after the quote, card payments with SumUp or Stripe Terminal.
4

The workshop

Repair board
Every repair on one board. Drag a card to the next status, filter by technician or label and spot overdue jobs.
Online booking and calendar
A booking page with your free slots, a calendar for the team and reminders before every appointment.
Article management
Articles with SKU and sale price. Type the name or number in a ticket, an offer or the price list and the price is filled in. Already in the free Start plan.
Stock and purchasingfrom Pro
Stock per storage location, suppliers and purchase orders. Parts are reserved for the ticket and booked when used.
Reports and dashboardfrom Pro
Revenue, repairs, approvals, open invoices and payments per period and branch, with comparison and export.
Pricing

Free to start. Fair when you grow.

Start is free forever for one user. Pro and Business add your team, unlimited tickets and your own brand.

Compare all plans

  • StartFree
  • Pro€99 / month
  • Business€149 / month
  • SMS€0.19

Frequently asked questions

Can I record the serial number and accessories?

Yes. Every device has a serial number field, and you tick off what came with it, such as lens, battery, charger or memory card.

Does it work for devices sent in by post?

Yes. Create the ticket when the parcel arrives. The customer follows the status online and gets an SMS when the device is on its way back.

Can customers approve a quote online?

Yes, from Pro. The customer opens the quote on the status page and approves or declines it, and the ticket moves on by itself.

Are headphones and hi-fi included?

Yes. Headphones, Bluetooth speakers, amplifiers, turntables and receivers are part of the list. You can add your own device types too.

Your next repair, done with myrecloud.

Set up your shop in a few minutes. 30 days of Business free, then stay on Start for free or pick a plan. No credit card.

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myrecloud for other repair shops