Watchmaker and jeweller software for every repair at the counter
Repair tickets, quotes and invoices for watches, clocks and jewellery. With movement, reference number and photos in every ticket, and an SMS when the piece is ready to collect.
New registrations are paused at the moment.
See pricing- Free forever plan
- 30 days of Business free
- No credit card
Watches & jewellery
Valuable pieces, fully documented
Reference number, case number, movement and photos of the condition are saved at intake, and the customer signs the intake receipt.
Quotes for the overhaul
A full service needs an OK. Create the quote from the ticket, the customer approves online and you see who is still deciding.
Battery change in a minute
Pick the watch and the job, the price is filled in. Small jobs get a ticket and a receipt without paperwork.
Watches, clocks and jewellery in the list
Watches, clocks and jewellery with the jobs you do every day, plus fields for movement, reference and case number, material, ring size and stones.
Watches
- Battery change
- Full service / overhaul
- Stopped / not running
- Runs fast or slow
- Crystal broken
Extra fields: Movement, Reference number, and Case number
Clocks
- Clean and service movement
- Stopped / not running
- Chime or strike faulty
- Suspension spring / pendulum
- Mainspring broken
Jewellery
- Resize ring
- Chain broken
- Clasp or lock
- Stone lost or loose
- Soldering
Extra fields: Material, Ring size, and Stones
Brands included
- Rolex
- Omega
- Tudor
- TAG Heuer
- Breitling
- Longines
- Tissot
- Cartier
- IWC
- Junghans
- Seiko
- Citizen
- Casio
- Fossil
- Swatch
- Hamilton
- Sinn
- Nomos Glashütte
- Hermle
- Kieninger
From the counter to the workbench
Received, quote, overhaul, ready to collect. Name the statuses the way your workshop works and choose which ones tell the customer.
- Received
- Quote sent
- Overhaul
- Ready to collect
- Collected
An SMS when the watch is ready
As soon as the watch, the ring or the chain is ready, the customer gets an SMS with a link to the status page.
Ask your workshop.
Ivy answers and gets it done.
Pick an example and watch what happens in myrecloud. Ivy answers in her panel, you confirm with one click, and the result lands right on the ticket.Easy to set up: Ivy works with the AI account you already have. Connect it once and you are done.
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Ivy shows what Tom worked on last, with his last note. One click and the ticket belongs to Lea, visible to the whole team.
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Ask Ivy while the customer is still on the line. She tells you in one sentence where the repair stands and notes the call on the ticket, so the whole team knows.
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Tell Ivy what Anna should know. She writes the message, you click Run it, and it goes out on WhatsApp and shows up in the ticket's conversation.
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Ask Ivy to pass something on to a colleague. She writes an internal note with an @mention on the ticket, and the customer never sees it.
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Status, parts, notes and appointments, summed up in seconds. Ivy suggests the next step, for example a new due date.
- You ask
- Ivy answers
- You click Run it
- Done
Included in Pro and Business.
Example with sample data
Ivy needs your shop's own AI account, which you connect once.
One app for the whole repair
IvyEasy to set up: Ivy works with the AI account you already have. Connect it once and you are done.
- AI assistant Ivyfrom Pro
- Ask in your own words what's open and who worked on what, or let her write to your customer. Changes only after your click.
- Ivy needs your shop's own AI account, which you connect once.
- Team chat on every ticket
- Internal notes with @mentions and followers, and an inbox for everything that concerns you.
The ticket
- Workflow automationfrom Pro
- On reaching a status myrecloud notifies the customer, creates the invoice, assigns the job or sets the due date. Also after a few days or once a quote is approved.
- Email, SMS and WhatsApp
- Status updates on the channel your customer prefers, with ready-made texts. WhatsApp and replies on the ticket from Pro.
- Quotes and invoices
- Intake receipt, quote and invoice straight from the ticket, from Pro with ZUGFeRD / Factur-X e-invoice.
Customer, device, approval
- Customers and devices
- Customers with all their devices and past repairs. Brands, models, common faults and default prices are ready to use.
- Live repair status
- The QR code on the receipt opens a live status page. Customers check their repair and write to you there, approve quotes and pay online with the paid plans.
- Online payments and card terminalsfrom Pro
- "Pay now" on the status page with Stripe or Mollie, deposits after the quote, card payments with SumUp or Stripe Terminal.
The workshop
- Repair board
- Every repair on one board. Drag a card to the next status, filter by technician or label and spot overdue jobs.
- Online booking and calendar
- A booking page with your free slots, a calendar for the team and reminders before every appointment.
- Article management
- Articles with SKU and sale price. Type the name or number in a ticket, an offer or the price list and the price is filled in. Already in the free Start plan.
- Stock and purchasingfrom Pro
- Stock per storage location, suppliers and purchase orders. Parts are reserved for the ticket and booked when used.
- Reports and dashboardfrom Pro
- Revenue, repairs, approvals, open invoices and payments per period and branch, with comparison and export.
Free to start. Fair when you grow.
Start is free forever for one user. Pro and Business add your team, unlimited tickets and your own brand.
- StartFree
- Pro€99 / month
- Business€149 / month
- SMS€0.19
Frequently asked questions
Can I record reference and case numbers?
Yes. Watches have fields for movement, reference number and case number, jewellery for material, ring size and stones. You can add your own fields too.
Does it work for goldsmiths too?
Yes. Jewellery is part of the list, with ring resizing, chain soldering, clasps, stone setting, pearl restringing, engraving and more.
Can customers approve a quote online?
Yes, from Pro. The customer opens the quote on the status page and approves or declines it, and the ticket moves on by itself.
What does it cost?
Start is free for one user and 50 tickets a month. Bigger teams pick Pro or Business. SMS are paid from a prepaid credit, emails are free.
Your next repair, done with myrecloud.
Set up your shop in a few minutes. 30 days of Business free, then stay on Start for free or pick a plan. No credit card.
New registrations are paused at the moment.
See pricingmyrecloud for other repair shops
- Phones & tablets iPhone, Samsung, iPad and smartwatches
- Computers & laptops Laptops, MacBooks and desktop PCs
- Consoles & TVs PlayStation, Xbox, Switch and TVs
- Home appliances Washing machines, dryers, dishwashers, fridges and vacuum cleaners
- Coffee machines & kitchen Bean-to-cup machines, espresso machines and kitchen appliances
- Bikes, e-bikes & e-scooters Bicycles, e-bikes and e-scooters
- Cameras & audio Cameras, lenses, drones, headphones and hi-fi
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Your repair shop Electronics and TV, Hearing aids, Cameras and drones, Power tools, Musical instruments, Sewing machines, E-scooters, and Garden machines Not on the list? Set up your own device types, fields and repairs in a few minutes. Everything else works the same.