Appliance repair software for washing machines, fridges and more
Tickets, home visits, quotes and invoices for washing machines, dryers, dishwashers, fridges and vacuum cleaners. With model numbers, error codes and the customer's history in every job.
New registrations are paused at the moment.
See pricing- Free forever plan
- 30 days of Business free
- No credit card
Home appliances
The right part, first time
Model number, production number and error code are saved with the appliance, so you order the right part before you drive out.
Appointments that happen
Book visits and workshop appointments in the calendar, link them to the ticket and send reminders by email and SMS automatically.
Repair or replace? Quote first
Big repairs need an OK. Create the quote from the ticket, see who is still deciding, and turn the same lines into the invoice.
Model numbers and error codes in every ticket
Washing machines, dryers, dishwashers, fridges and vacuum cleaners from Bosch, Miele, AEG, Liebherr, Dyson and more, with model number, production number and error code fields.
Washing machines
21 models
- Does not drain
- Leaking
- Does not heat
- Loud spin / bearing
- Door does not open/close
Extra fields: Model number (E-Nr.), Production number (FD), and Error code
Tumble dryers
12 models
- Does not dry / heat
- Drum does not turn
- Error code shown
Extra fields: Model number (E-Nr.), Production number (FD), and Error code
Dishwashers
12 models
- Does not drain
- Dishes not clean
- Leaking / Aquastop
- Error code shown
Extra fields: Model number (E-Nr.), Production number (FD), and Error code
Fridges & freezers
14 models
- Does not cool
- Ice build-up
- Door seal faulty
Extra fields: Model number (E-Nr.), Production number (FD), and Error code
Vacuum cleaners
21 models
- Battery weak
- Weak suction
- Motor faulty
Brands included
- Bosch
- Siemens
- Miele
- AEG
- Samsung
- LG
- Beko
- Bauknecht
- Liebherr
- Dyson
- Vorwerk
- iRobot
- Roborock
From the call to the invoice
Accepted, visit booked, part ordered, repaired. Name the statuses the way your team talks and choose which ones notify the customer.
- Accepted
- Visit booked
- Waiting for part
- Repaired
- Invoiced
Customers know what's happening
myrecloud tells the customer when the part has arrived or the technician is on the way, by SMS or email, with a link to the live status.
Ask your workshop.
Ivy answers and gets it done.
Pick an example and watch what happens in myrecloud. Ivy answers in her panel, you confirm with one click, and the result lands right on the ticket.Easy to set up: Ivy works with the AI account you already have. Connect it once and you are done.
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Ivy shows what Tom worked on last, with his last note. One click and the ticket belongs to Lea, visible to the whole team.
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Ask Ivy while the customer is still on the line. She tells you in one sentence where the repair stands and notes the call on the ticket, so the whole team knows.
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Tell Ivy what Anna should know. She writes the message, you click Run it, and it goes out on WhatsApp and shows up in the ticket's conversation.
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Ask Ivy to pass something on to a colleague. She writes an internal note with an @mention on the ticket, and the customer never sees it.
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Status, parts, notes and appointments, summed up in seconds. Ivy suggests the next step, for example a new due date.
- You ask
- Ivy answers
- You click Run it
- Done
Included in Pro and Business.
Example with sample data
Ivy needs your shop's own AI account, which you connect once.
One app for the whole repair
IvyEasy to set up: Ivy works with the AI account you already have. Connect it once and you are done.
- AI assistant Ivyfrom Pro
- Ask in your own words what's open and who worked on what, or let her write to your customer. Changes only after your click.
- Ivy needs your shop's own AI account, which you connect once.
- Team chat on every ticket
- Internal notes with @mentions and followers, and an inbox for everything that concerns you.
The ticket
- Workflow automationfrom Pro
- On reaching a status myrecloud notifies the customer, creates the invoice, assigns the job or sets the due date. Also after a few days or once a quote is approved.
- Email, SMS and WhatsApp
- Status updates on the channel your customer prefers, with ready-made texts. WhatsApp and replies on the ticket from Pro.
- Quotes and invoices
- Intake receipt, quote and invoice straight from the ticket, from Pro with ZUGFeRD / Factur-X e-invoice.
Customer, device, approval
- Customers and devices
- Customers with all their devices and past repairs. Brands, models, common faults and default prices are ready to use.
- Live repair status
- The QR code on the receipt opens a live status page. Customers check their repair and write to you there, approve quotes and pay online with the paid plans.
- Online payments and card terminalsfrom Pro
- "Pay now" on the status page with Stripe or Mollie, deposits after the quote, card payments with SumUp or Stripe Terminal.
The workshop
- Repair board
- Every repair on one board. Drag a card to the next status, filter by technician or label and spot overdue jobs.
- Online booking and calendar
- A booking page with your free slots, a calendar for the team and reminders before every appointment.
- Article management
- Articles with SKU and sale price. Type the name or number in a ticket, an offer or the price list and the price is filled in. Already in the free Start plan.
- Stock and purchasingfrom Pro
- Stock per storage location, suppliers and purchase orders. Parts are reserved for the ticket and booked when used.
- Reports and dashboardfrom Pro
- Revenue, repairs, approvals, open invoices and payments per period and branch, with comparison and export.
Free to start. Fair when you grow.
Start is free forever for one user. Pro and Business add your team, unlimited tickets and your own brand.
- StartFree
- Pro€99 / month
- Business€149 / month
- SMS€0.19
Frequently asked questions
Can I store model numbers and error codes?
Yes. Washing machines, dryers, dishwashers and fridges have fields for the model number (E-Nr.), production number (FD) and the error code shown, so the right part is ordered first time.
Does it work for repairs at the customer's home?
Yes. Repair tickets, quotes and invoices work the same for workshop repairs and visits at the customer's home. Book the visit in the calendar and link it to the ticket.
Are vacuum cleaners and robot vacuums included?
Yes. Cordless and cylinder vacuums from Dyson, Vorwerk and Miele and robot vacuums from iRobot and Roborock are part of the device list, with battery, motor and brush repairs.
What does it cost?
Start is free for one user and 50 tickets a month. Bigger teams pick Pro or Business. The SMS you send are paid from a prepaid credit, emails are free.
Your next repair, done with myrecloud.
Set up your shop in a few minutes. 30 days of Business free, then stay on Start for free or pick a plan. No credit card.
New registrations are paused at the moment.
See pricingmyrecloud for other repair shops
- Phones & tablets iPhone, Samsung, iPad and smartwatches
- Computers & laptops Laptops, MacBooks and desktop PCs
- Consoles & TVs PlayStation, Xbox, Switch and TVs
- Coffee machines & kitchen Bean-to-cup machines, espresso machines and kitchen appliances
- Bikes, e-bikes & e-scooters Bicycles, e-bikes and e-scooters
- Watches & jewellery Watches, clocks and jewellery
- Cameras & audio Cameras, lenses, drones, headphones and hi-fi
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Your repair shop Electronics and TV, Hearing aids, Cameras and drones, Power tools, Musical instruments, Sewing machines, E-scooters, and Garden machines Not on the list? Set up your own device types, fields and repairs in a few minutes. Everything else works the same.